Chiron support
How can we help?
Find guidance for common issues or contact our team for help with your Chiron account and services.
Support topics
Start with the area that best matches your issue.
When contacting us, describe what happened and what you expected to happen. A clear reference number helps us investigate faster.
Account and access
Help with signing in, profile setup, account verification, or updating your account details.
Appointments and consultations
Questions about booking, rescheduling, joining a consultation, or appointment status.
Prescriptions and pharmacy orders
Support for prescriptions, order progress, payments, collection, or delivery concerns.
Provider and pharmacy workspace
Help for healthcare personnel and pharmacy teams with verification, permissions, and workspace tools.
Urgent medical help
This support channel is not an emergency service. If you or someone else needs urgent medical attention, contact your local emergency services or go to the nearest emergency facility immediately.
Contact us
Reach the Chiron team
Use the account email or phone number registered on Chiron so we can identify your account securely.
Before you contact us
Help us resolve your request
- 1Use the email address or phone number linked to your account.
- 2Include the relevant appointment, prescription, or order reference.
- 3Tell us your device, app version, and the exact error you see.
- 4Attach a screenshot if it is helpful, after hiding sensitive information.
Never send your password, one-time code, complete payment card details, or sensitive medical documents through ordinary email.
Frequently asked questions
Quick answers
I cannot sign in. What should I do?
Confirm that you are using the same email address or phone number linked to your Chiron account. If the issue continues, contact support and include the sign-in method you used and the exact error shown.
How do I get help with an appointment or order?
Include the appointment or order reference in your support request. This helps the team locate the correct record without asking you to resend information.
How can a provider or pharmacy follow up on verification?
Contact support from the email address registered to your Chiron account and state your profession or pharmacy name. Include your registration reference, but do not email passwords or one-time codes.
When will I receive a response?
The Chiron team reviews support requests as soon as possible. Response time can vary depending on the request and current support availability.